Contact Us

Customer Service

Your satisfaction is our main goal. If you have questions or concerns or are unsatisfied with the service you are receiving, please follow these steps:

  • Contact your Sales Representative or Service Advisor at your authorized Ford or Lincoln Mercury Dealer.
  • If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager at your authorized Ford or Lincoln Mercury Dealer.
  • If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center:

Ford Motor Company
Export Operations & Global Growth Initiatives

Customer Relationship Center
Fairlane Business Park 3
1555 Fairlane Drive
Allen Park, Michigan 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804

Ford Motor Company’s policy is one of continuous product development. Therefore, Ford reserves the right to change the specifications and colors of any models and items shown in this publication at any time. It is important to check with your local Ford Dealer for the latest information on models available for order in your market.